Can agents pay to have negative reviews hidden or removed?

No, absolutely not.

Why was my review removed?

It did not pass our verification and review process. At the discretion of RMA, reviews may be removed due to obscene language, fake or anonymous names, and spam.

How do the rankings work?

The agent rankings on RMA are determined by our ranking algorithm. We do not disclose how it works in order to protect the integrity of the rankings.